Visitor Information


Every person arriving in New Zealand must complete an arrival card.


All visitors to New Zealand are required to carry a passport which must be valid for at least three months after the date the visitor intends to leave New Zealand.


Most nationalities do not require visas to visit New Zealand. Check with the New Zealand Immigration Service at or by calling the National Contact Centre on +64 9 914 4100.

Customs Allowances

A detailed leaflet, "New Zealand Customs Service Advice to Travellers", is available by contacting the New Zealand Customs Service, PO Box 2218, Wellington, New Zealand or at

Agricultural Restrictions

New Zealand is free from many animal and plant diseases. Restrictions are imposed on the importation of some animal and plant materials to maintain this situation. A declaration must be filled out before arrival in New Zealand. Detailed information is available from the Ministry of Agriculture and Fisheries (MAF), PO Box 2526, Wellington or at

Air Transport

Air New Zealand and Qantas Airways make international flights into Queenstown. International flights into Christchurch and Auckland connect to Queenstown through domestic airlines Air New Zealand and Qantas New Zealand.


New Zealand has decimal currency based on dollar and cent denominations.

  • Banks: Trading banks are open: Monday - Friday 9.00am to 4.30pm.

    The ASB Bank in Queenstown has a 7day banking service, operating Monday - Friday 9:30am - 5:00pm, Saturday 9:30am - 5:00pm, Sunday 10:00am - 5:30pm.

    Bureaux de Change are open 7 days a week, 9:00am to 8:00pm.

    Banking facilities at international airports provide foreign exchange services for international arrivals and departures.

    Automated teller machines (ATM) are widely available.

  • Credit Cards: Payment by credit card is widely accepted throughout New Zealand. Those in common use include Visa, MasterCard, American Express, Diners Club and JCB.
  • Travellers Cheques: Travellers Cheques can be changed at trading banks, hotels and some trading establishments. taxes.
  • GST: All goods and services in New Zealand are subject to 12.5% Goods and Services Tax (GST).
  • Departure Tax: An airport departure fee of between $20 and $25 is levied when departing New Zealand. Children under 12 years of age or transit passengers are exempt.
  • Important: Any income earned within New Zealand during a visit is liable to tax.

Medical and Emergency Services

All emergency services can be contacted throughout New Zealand by dialling 111. New Zealand's medical and hospital services are both public and private. Please note - medical services are not free to visitors. It is strongly recommended that visitors purchase health insurance. Visitors requiring medical services, drugs or pharmaceutical supplies after normal shopping hours should check with the hotel/motel reception or the local telephone directory. New Zealand has no snakes or dangerous wild animals.


Reciprocal driving rights exist between New Zealand and most other countries. Most rental car companies will ask for an International Drivers License. The driver will need to be 21 years of age. Drivers must carry their license with them in their vehicle at all times. Please note - when turning left, give way to traffic crossing or approaching from your right.

Postal Services

Queenstown Post Shop offers full national and international service. Open Monday to Friday 8.30am - 6.00pm, Saturday 9.00am - 4.00pm.

Email and Fax Services

Most hotels offer these services, with some providing broadband internet access. There are also several internet cafés and business service centres in Queenstown.


If you enjoy excellent service it is perfectly in order to offer a tipas a reflection of your appreciation.


Electricity throughout New Zealand is supplied at 230 volts, 50 hertz. Hotels and motels provide 100 volt 20 watt sockets for electric razors only. Most power sockets in use in New Zealand accept three-pin plugs or similar adapters.


All New Zealand cities and towns have excellent public water supplies; tap (faucet) water is fresh and safe to drink.


New Zealand is close to the International Date Line and is 12 hours ahead of Greenwich Mean Time. Daylight Saving Time - an advance of 1 hour per day - is observed from early October to late March.

Public Holidays

  • Good Friday 2018 March 30
  • Easter Monday 2018 April 02
  • Anzac Day 2018 April 25
  • Queen's Birthday 2018 June 04
  • Labour Day 2018 October 22
  • Christmas Day 2018 December 25
  • Boxing Day 2018 December 26
  • New Year's Day 2019 January 01
  • New Year Holiday 2019 January 02
  • Southland Anniversary 2018 April 03
  • Waitangi Day 2018 February 06
  • Otago Anniversary 2018 March 26


New Zealand has a population of 4.8 million. Around 15% of the population is Maori. These people came to New Zealand in a series of migrations about 1,000 years ago.

Geographic Size

New Zealand is similar in geographic size to the State of Victoria in Australia, California in the USA and Britain.


English is the common language of New Zealanders. Maori is the traditional language but it is not commonly spoken in a day-today context. Japanese is spoken in some restaurants, hotels and by some tour guides. Translators are available.


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